Shipping Policy
Shipping Policy
At Tip Toppers, we're excited to get your custom hat creation to you as quickly as possible! Here's everything you need to know about our shipping process.
Processing Times
Standard Items
- In-stock hats and accessories: 1-2 business days
- Simple customizations: 3-5 business days
- Complex custom orders: 5-10 business days
Rush Orders
Need your hat faster? We offer expedited processing for an additional fee:
- Rush processing: Available for most orders (adds $15)
- Same-day processing: Limited availability for simple orders (adds $25)
Processing times begin after payment confirmation and design approval for custom orders.
Shipping Options & Rates
United States
- Standard Shipping (5-7 business days): $6.95
- Expedited Shipping (3-4 business days): $12.95
- Priority Shipping (1-2 business days): $19.95
- Free Standard Shipping on orders over $75
International Shipping
We ship to most international destinations:
- Canada: $14.95 (7-14 business days)
- International Standard: $24.95 (10-21 business days)
- International Express: $39.95 (5-10 business days)
International orders may be subject to customs duties and taxes, which are the responsibility of the recipient.
Order Tracking
Once your order ships, you'll receive:
- Tracking confirmation email with your tracking number
- Real-time updates as your package moves through transit
- Delivery notifications when your package arrives
Track your order anytime at [tracking page link] or through the carrier's website.
Shipping Locations
We Ship To:
- All 50 US states including Alaska and Hawaii
- US territories (Puerto Rico, US Virgin Islands, Guam)
- Canada
- Most international destinations
Currently Unable to Ship To:
- PO Box addresses for expedited shipping options
- Military APO/FPO addresses (contact us for special arrangements)
- Certain restricted international locations
If you're unsure about shipping to your location, contact us at support@tiptoppers.com
Delivery Information
Standard Delivery
- Signature not required for most orders
- Safe drop-off at your address
- Package tracking available until delivery
Special Delivery Instructions
- Signature required available upon request
- Hold for pickup at carrier facilities
- Delivery to alternate addresses during checkout
Missing or Damaged Packages
If your package is lost or arrives damaged:
- Contact the carrier first using your tracking number
- Report the issue to us within 48 hours of expected delivery
- We'll work with you to resolve the situation quickly
International Shipping Details
Customs & Duties
- Declared value will match your order total
- Customs forms completed accurately for all international shipments
- Additional fees (duties, taxes, brokerage) are customer responsibility
- Delivery delays may occur due to customs processing
Restricted Items
Some accessories may have shipping restrictions to certain countries. We'll notify you during checkout if any items in your order cannot be shipped to your destination.
Holiday & Peak Season Shipping
During busy periods (holidays, sales events):
- Processing times may be extended by 1-2 additional days
- Shipping deadlines will be clearly posted on our website
- Order early to ensure timely delivery for special occasions
Address Changes & Delivery Issues
Before Shipping
- Address changes can be made up until processing begins
- Contact us immediately at support@tiptoppers.com for changes
After Shipping
- Address corrections may require additional fees through the carrier
- Undeliverable packages returned to us may incur return shipping charges
- Reshipment to corrected address will require new shipping payment
Shipping Insurance
Included Coverage
- Automatic coverage up to $100 for lost or damaged packages
- No additional cost for standard protection
Additional Insurance
- Enhanced coverage available for high-value orders
- Full replacement guarantee with proper insurance
- Contact us for orders over $200 for coverage options
Contact Us
Questions about shipping? Our team is ready to help!
- Email: support@tiptoppers.com
- Phone: (555) TIP-TOPS (847-8677)
- Live Chat: Available on our website during business hours
- Hours: Monday-Friday, 9 AM - 6 PM EST
Important Notes
- Shipping costs are calculated at checkout based on your location and selected speed
- Business days exclude weekends and holidays
- Weather delays and carrier issues are beyond our control but we'll keep you informed
- Split shipments may occur for orders with different processing times
- This policy is subject to change; current version always available on our website
We're committed to getting your perfect hat to you safely and quickly. Thanks for choosing Tip Toppers!
