Our Happiness Guarantee

At Tip Toppers, we're pioneering a new way to express your style with our innovative magnetic hat topper system. We understand that trying something completely new can feel uncertain, so we've created our Happiness Guarantee to give you complete confidence in your purchase.

Your 60-Day Promise

We guarantee you'll love your Tip Toppers experience, or we'll make it right.

What's Covered

Full Satisfaction Returns (30 Days)

• Not happy with your hat or toppers? Return them within 30 days for a full refund, no questions asked
• Products must be in original condition with all magnetic components intact
• Original packaging not required, but please include all items from your order

Quality Guarantee (60 Days)

• Defective products replaced free of charge within 60 days
• Magnetic attachments that fail during normal use
• Hat slots that lose magnetic strength
• Toppers that break under normal handling
• Manufacturing defects of any kind

Shipping Damage (14 Days)

• Items damaged during shipping will be replaced immediately at no cost
• Simply send us photos of the damage within 14 days of delivery
• Keep damaged items until we send your replacement

Easy Return Process

Step 1: Contact Us

• Email: support@tiptoppers.com
• Include your order number and reason for return
• We'll respond within 24 hours with next steps

Step 2: Send It Back

• We'll provide a prepaid return label for quality issues and shipping damage
• For satisfaction returns, return shipping is $7.99 (deducted from refund)
• No need to include original packaging

Step 3: Get Your Resolution

• Refunds: Processed within 3-5 business days of receiving your return
• Replacements: Shipped within 2 business days, usually arriving before you send your return
• Store Credit: Issued immediately for fastest resolution

Beyond Returns: Making You Happy

Upgrade Options

• Not satisfied with your hat style? Exchange for any other hat within 30 days for just the price difference
• Want to try different toppers? Return your original toppers and get 20% off any new topper selection

Loyalty Rewards

• Customers who keep their orders receive a 15% discount code for their next purchase
• Received a replacement? Your next order gets free shipping regardless of order size

Extended Wear Testing

• Concerned about long-term durability? Contact us after 60 days if you experience any issues
• We'll provide discounted replacements or repair guidance for normal wear situations

Special Situations

Bundle Orders

• Return individual items from bundles without returning the entire order
• Bundle discounts remain applied to kept items when possible

Corporate Orders

• Extended 90-day return window for corporate purchases over $500
• Custom branded items: 14-day return window for defects only

Gift Purchases

• Recipients can return gifts without original purchase information
• Gift givers can exchange items on behalf of recipients

What We Can't Accept

• Items damaged by misuse (dropping, pulling apart magnetic connections forcefully)
• Products returned after 60 days (except for special circumstances - contact us!)
• Custom engraved or personalized toppers (unless defective)

Our Commitment to You

We're not just selling hat accessories - we're introducing you to a completely new way to express yourself. If our magnetic topper system doesn't work perfectly for your lifestyle, we want to know about it and make it right.

Questions? Our customer happiness team is here to help at info@tiptoppers.com or through our website chat.

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This guarantee applies to all purchases made on tiptoppers.com and through our authorized retailers. We reserve the right to limit returns to reasonable quantities and may require proof of purchase for returns made without order information.

Last Updated: September 2025