Frequently Asked Questions
How Tip Toppers Work
What exactly are Tip Toppers?
Tip Toppers are interchangeable magnetic accessories that attach to specially designed hats. Each hat has two built-in magnetic slots that securely hold decorative toppers, allowing you to instantly change your hat's style without buying multiple hats.
How do toppers stay on the hat? Will they fall off?
Our magnetic connection system is designed for everyday wear. The magnets are strong enough to keep toppers secure during normal activities like walking, talking, and light movement, but will release safely if snagged to prevent damage to your hat or topper.
Can I wear Tip Toppers in the rain or while exercising?
Yes! The magnetic system is weather-resistant and the toppers are designed to stay put during light rain and moderate activity. For intense workouts or swimming, we recommend removing toppers to prevent loss.
What are the hats and toppers made of?
Hats are high-quality synthetic and cotton with reinforced magnetic slot areas. Toppers are durable resin with internal magnets, designed for repeated attachment and removal.
Product Details
How many toppers can I put on one hat?
Each hat has two magnetic slots, so you can wear up to two toppers at once. Mix and match any toppers from our collection!
What sizes do the hats come in?
One Size Fits Most (Adjustable)
- Fits head circumferences: 20.2" - 23.85" (51-60.5cm)
- Hat sizes: Approximately 6⅜ - 7½
- Tightest (smallest setting): 20.2" circumference → Size 6⅜ (Small)
- Middle setting: 22.35" circumference → Size 7⅛ (Medium)
- Loosest (largest setting): 23.85" circumference → Size 7½ (Large)
Full Specifications for Your Guide:
Sizing:
- Adjustable snapback closure
- Fits head circumferences: 20.2" - 23.85" (51-60.5cm)
- Best for sizes Small to Large (6⅜ - 7½)
Dimensions:
- Crown Height: 6.7" (17cm) - Mid-profile
- Brim Length: 2.8" (7.1cm) - Standard
- Front-to-Back Depth: 7.5" (19cm)
Style Notes:
- Mid-profile structured crown
- Adjustable snapback with multiple size settings
- 2 magnetic topper slots
Customer-Facing Description:
"Our adjustable snapback fits most head sizes from 20.2" to 23.85" (Small-Large range). The mid-profile crown and structured fit provide a comfortable, classic look that works for most head shapes."
Note: Some customers with very small heads (under 20") or very large heads (over 24") may find the fit too loose or too tight respectively.
Are the toppers one-size-fits-all?
Yes! All toppers are designed to work with all Tip Toppers hats. Any topper will attach to any magnetic slot on any of our hats.
Will the magnets affect my phone, cards, or other electronics?
No. The magnets are positioned away from areas where you'd typically carry electronics, and they're not strong enough to affect modern devices when worn normally on your head.
However, they are not recommended to be used by pacemaker users due to potential magnetic interference. This product is not designed for use for children under 12.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you offer international shipping?
Currently we ship within the United States only. We're working on international shipping options - sign up for our newsletter to be notified when we expand!
What's the minimum order for free shipping?
Orders over $75 qualify for free standard shipping. This usually works out to one hat plus a few toppers, or a bundle deal.
Can I track my order?
Absolutely! You'll receive a tracking number via email once your order ships. You can also check your order status anytime by logging into your account.
Product Care
How do I clean my Tip Toppers hat?
Hand wash or machine wash cold on gentle cycle. Air dry only - do not put in the dryer as heat can affect the magnetic slots. The magnetic areas are sealed and water-resistant.
How do I clean the toppers?
Wipe toppers with a damp cloth. Do not submerge in water as they contain internal magnets. For stubborn dirt, use mild soap on a cloth.
How long will the magnets last?
With normal use, the magnetic strength should last for years. Our magnets are tested for thousands of attachment/removal cycles. If you experience weakening magnets within 60 days, contact us for a free replacement under our Happiness Guarantee.
Can I store multiple toppers together?
Yes. The magnets may attract to each other, but this won't damage them.
Customization & Corporate Orders
Do you make custom toppers with logos or designs?
Yes! We offer custom topper design for corporate orders and special events. Minimum orders apply. Contact us at info@tiptoppers.com for pricing and lead times.
Can I get my company logo on the hats?
We offer custom embroidery for corporate orders over $500. This includes your logo on the hat plus custom branded toppers if desired. Submit request here >
Do you offer bulk pricing?
Yes! We have special pricing for orders over 150 units. Perfect for corporate gifts, team building, or events. Contact us for a custom quote.
How long do custom orders take?
Custom topper design typically takes 2-3 weeks, plus shipping time. Rush orders may be available for an additional fee.
Returns & Exchanges
What if I don't like my order?
We offer a 60-day Happiness Guarantee! You can return any products within 30 days for a full refund, or get replacements for defective items within 60 days. See our full policy for details.
Can I exchange toppers for different designs?
Yes! As long as they're in original condition, you can exchange toppers within 30 days. You'll just pay return shipping ($7.99) plus any price difference.
What if my topper breaks?
If a topper breaks during normal use within 60 days, we'll replace it free of charge. For breakage after 60 days, contact us - we often provide discounted replacements.
Can I return just part of a bundle?
Yes! You can return individual items from bundle orders. Bundle pricing will be adjusted accordingly for the items you keep.
Technical Questions
What if the magnetic slot on my hat stops working?
This is very rare, but if a magnetic slot loses strength or becomes damaged within 60 days, we'll replace the entire hat under our Happiness Guarantee.
Can I put my own magnets on other hats?
We don't recommend modifying other hats, as our magnetic system is specifically engineered for safety and optimal performance. Plus, it would void any warranties on both the hat and our toppers.
Are the magnets safe around children?
Our magnetic system is designed with safety in mind - the magnets are fully enclosed in the toppers and hat slots. However, Tip Toppers are designed for ages 13+ due to small parts.
What happens if a topper gets stuck?
Toppers should remove easily by tilting them towards the front of the hat slightly, then gently sliding them backwards. If one seems stuck, try twisting slightly while tilting and sliding. Never force removal. If you're having persistent issues, contact us for guidance.
Account & Website
Do I need to create an account to order?
You can checkout as a guest, but creating an account makes it easier to track orders, save favorites, and process any returns or exchanges.
How do I use my discount code?
Enter your discount code at checkout in the "Discount Code" field before completing your order. Codes cannot be applied after an order is placed.
Can I change or cancel my order after placing it?
Contact us immediately at info@tiptoppers.com. If your order hasn't been processed yet (usually within 2 hours), we can often make changes or cancel it.
I forgot my password. How do I reset it?
Use the "Forgot Password" link on the login page. You'll receive an email with reset instructions within a few minutes.
Still Have Questions?
How can I contact customer service?
- Email: info@tiptoppers.com (we respond within 24 hours)
- Website chat: Available during business hours
- Phone: Coming soon!
Do you have a social media presence? Follow us for style inspiration, new product announcements, and customer photos:
How can I suggest new topper designs? We love customer ideas! Email us photos or descriptions of toppers you'd like to see. Popular suggestions often become real products!