Return Policy

At Tip Toppers, we want you to love your hat and toppers. We stand behind the quality of our proprietary hats and accessories, and we're committed to making things right if you're not completely satisfied.

Return Window

You have 30 days from the date of delivery to initiate a return. Returns must be requested within this timeframe to be eligible for processing.

What Can Be Returned

Standard (Non-Customized) Items

Unmodified hats in original condition
Unused accessories in original packaging
Full refund or exchange available

Customized Items

Due to the personalized nature of customized hats, returns are accepted only in the following circumstances:

Manufacturing defects (poor stitching, material flaws, etc.)
Incorrect customization (we made an error in your specifications)
Damaged during shipping (item arrived damaged)

Please note: Custom orders that were made according to your specifications cannot be returned for size, color preference, or design changes.

Return Condition Requirements

All returned items must be:

In original, unworn condition
Free from odors, stains, or damage
Accompanied by original tags and packaging
Include all accessories and components

How to Initiate a Return

Contact us first: Email support@tiptoppers.com or call (555) TIP-TOPS within 30 days of delivery
Provide your order number and reason for return
Wait for authorization: We'll review your request and provide a return authorization number
Ship it back: Use the prepaid return label we'll provide for defective or incorrect items

Return Shipping

Our error or defective items: We provide free return shipping
Customer preference returns (non-customized items only): Customer responsible for return shipping costs
Original shipping charges are non-refundable except for defective or incorrect items

Processing Time

Inspection: 3-5 business days after we receive your return
Refund processing: 5-7 business days to original payment method
Exchanges: 7-10 business days for replacement to ship

Exchanges vs. Refunds

Exchanges

Available for size or style changes on non-customized items
Customized items: exchanges only for manufacturing defects or our errors
Price differences may apply for upgrades

Refunds

Processed to your original payment method
Customization fees are non-refundable unless the error was ours

Non-Returnable Items

Custom hats made to your specifications (unless defective or incorrect)
Items damaged by normal wear
Items returned after 30 days
Items missing original tags or packaging
Items with signs of wear, odor, or staining

Damaged or Defective Items

If your hat arrives damaged or has manufacturing defects:

Don't wear it - this helps us process your claim faster
Take photos of the defect or damage
Contact us immediately at support@tiptoppers.com
Keep all packaging until we resolve the issue

We'll make it right with a replacement or full refund, plus we'll cover all shipping costs.

Special Circumstances

Gift Returns

Recipients can return items using the original order information
Refunds will be issued to the original purchaser's payment method
Gift receipts available upon request

International Orders

International customers are responsible for return shipping costs
Customs fees and duties are non-refundable
Processing times may be extended for international returns

Contact Information

Questions about returns? We're here to help!

Email: info@tiptoppers.com
Phone: (555) TIP-TOPS (847-8677)
Hours: Monday-Friday, 9 AM - 6 PM EST
Live Chat: Available on our website during business hours

Our Commitment

At Tip Toppers, customer satisfaction is our priority. While we have these policies in place, we also believe in treating each situation individually. If you have concerns about your order that don't fit standard return criteria, please reach out to us directly. We're committed to finding fair solutions that work for everyone.

This return policy is effective as of [August 26, 2025] and may be updated from time to time. The most current version will always be available on our website.